Selected Healthcare Project List
Emergency Services - Process / Facility Redesign Projects
• Consumer focus groups
• One-on-one interviews with internal and external constituencies
• Hospital/staff focus groups
Intensive Care Services - Process / Facility Redesign Projects
• Consumer focus groups
• One-on-one interviews with internal and external constituencies
• Hospital/staff focus groups
Maternity Services - Process / Facility Redesign Projects
• Consumer focus groups
• One-on-one interviews with internal and external constituencies
• Hospital/staff focus groups
Occupational Health Market Assessments
• Market analysis and demand
• Study of illness and injury rates by industry group
• Similar institution study
• One-on-one interviews
• Patient focus groups
Physical, Occupational and Speech Therapy Market Study
• Market demand
• Competitive analyses
Patient Satisfaction Studies
•
Ongoing telephone and mail studies with quarterly reports using custom
emergency services, inpatient services, outpatient services, maternity
and physician office practice survey instruments
• Focused studies of staff behavior with edited videotapes for staff training
Demand Studies
• General surgery
• Emergency services
• Physical medicine
Service Line Marketing Plans
• Market analysis, strategy development
• Implementation plans
Level II Maternity Certificate of Need - Market Analyses
• Constituency studies
• Market assessment
Community Assessments - Health System Development
• Medical needs analyses
• Study of utilization patterns
• Behavioral research
• Provider analyses
Subspecialty Physician Practice Marketing Plans / Implementation Plans
• Market Analysis
- Competitive analyses
- Analyses of referring physicians
- Study of consumer preferences and behaviors
• Strategic Planning Process
• Marketing Plan
- Communications program
- Customer service training
- Employee Satisfaction Studies
• Focus groups
• Mail surveys
Additional Information
* Patient Satisfaction Studies
